It is the policy of our company to respond to customer complaints, disputes and issues immediately, to take each complaint seriously, to investigate each complaint however small it is – immediately and to take remedial actions swiftly.
As soon as a complaint is received, it is documented and is logged into a special log. The complaint is sent directly to the Customer Complaint Officer or his designate, in order to take action.
All complaints and records of complaints are kept in a special complaints binder along with all the Customer Complaint Officer's Quality Control Files and other written policies so employees can easily access them and use them to provide better customer service. Reports on complaints are reviewed during the Customer Complaint Officer's meetings with our Board. We are focused on providing financial products and services to all customers in compliance with all Federal and State regulatory policies including but not limited to consumer protection, fair lending and civil rights laws. For more information, contact us using the information below.
If you have any questions or complaints please write us:
Edge Home Finance Customer Complaints
5868 Baker Road
Minnetonka, MN 55345
Telephone: (763) 219-8484
5868 Baker Road
Minnetonka, MN 55345
5868 Baker Road, Minnetonka, MN 55345
(763) 219-8484
Programs, rates, terms and conditions are subject to change at any time without notice. All approvals are subject to underwriting guidelines.
Restrictions apply depending on program selected.
No official U.S. military or other government agency endorsement is implied.
© Copyright 2024 | Edge Home Finance | All rights reserved.
© Copyright 2024 | Edge Home Finance | All rights reserved.